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August 13, 2017 // 9:30 AM
TL;DR: Customer service will be a differentiator for companies moving forward, and savvy businesses can tap into a powerful advocacy channel if they choose to provide world class service to their customers.
Customer success is something that many businesses say they value, but many are less willing to put in the resources into service programs. This lack of focus on customer success, coupled with high attrition within the service ranks, means many businesses are slowing down their growth potential.
However, a segment of growing businesses recognize customer success as a key differentiator that will keep their business on the growth trajectory. This report outlines why businesses should view customer success as a lever for revenue growth.
January 30, 2017 // 10:00 AM
TL;DR: Artificial intelligence (AI) technologies are already widely used today – people just don’t realize it. HubSpot surveyed over 1,400 consumers globally about AI and found that:
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