Your source for the latest marketing, sales, and business data
When #1 Isn't Good Enough (for Google) Anymore
December 18, 2017 // 3:00 PM
TL;DR:Traffic to theHubSpot Blogflattened out earlier this year after growing steadily since 2006. Our team dug into the trend and found that the decline was due to two main changes in Google search: the addition of featured snippets on Search Engine Result Pages (SERPs) and the increase in conversational search.
Content Trends: Preferences Emerge Along Generational Fault Lines
November 6, 2017 // 4:00 PM
A HubSpot Digital Consumer Trends Report
TL;DR:Our recent survey of over 3,000 consumers explored the type of content and channels that best attracts people’s time and attention. The clear winner is video, with interactive articles and social content emerging as close contenders.
This trend toward video has been in the making for some time now. What’s different is that millennials, an age group whichroughly spans 18 to 34, aren’t just buying sneakers and gadgets anymore. Increasingly, millennials comprise a cohort of people purchasing homes, baby clothing, and B2B software. And their strong preference for video, social, and mobile-first content has implications for marketers working across an expanding array of industries.
TL;DR:Customer service will be a differentiator for companies moving forward, and savvy businesses can tap into a powerful advocacy channel if they choose to provide world class service to their customers.
Customer success is something that many businesses say they value, but many are less willing to put in the resources into service programs. This lack of focus on customer success, coupled with high attrition within the service ranks, means many businesses are slowing down their growth potential.
However, a segment of growing businesses recognize customer success as a key differentiator that will keep their business on the growth trajectory. This report outlines why businesses should view customer success as a lever for revenue growth.
TL;DR:There are millions of salespeople worldwide and yet there are no formal sales training curriculums offered in higher education. So how do salespeople learn the sales motion? What type of interaction they prefer? What are they spending their time on? According to our recent survey, salespeople:
Prefer 1:1 training, which is difficult to scale.
Depend strongly on their managers and peers for support; this is especially the case for women in sales.
Are unlikely to change their habits after they've figured out what works for them.
Probably unintentionally ended up in the sales profession.
TL;DR:Influential search engines like Google have changed their algorithm to favor topic-based content. As a result, SEOs are exploring a new way of linking related content under a "topic clusters" model. This report serves as a tactical primer for marketers responsible for SEO strategies.
Death By 1,000 Apps: Why Tech Is Actually Making Us Less Efficient
February 26, 2017 // 8:00 AM
TL;DR:As people more adopt tools designed to make marketers and salespeople more efficient, new complications arise. Sure, people are now faster at completing work tasks, but now they're spending more time managing different technologies, performing data entry, and reconciling reports.
Though survey respondents indicate they have a manageable number of tools, 82% are still losing hours a week due to managing different technologies. Additionally:
72% of salespeople spend up to an hour a day on data entry and connecting records from different sales tools.
75% of marketers spend up to an hour a day analyzing data and connecting reports from different marketing tools.
of respondents say 1-5 of the tools they use have redundant capabilities.
If they could have their time back, sales and marketing would spend their time increasing the bottom line.
Nearly 60% of marketing teams spend up to 10% of their budget to integrate, maintain, and manage their various tools.
Artificial Intelligence and You: Demystifying the Technology Landscape
December 13, 2016 // 7:00 AM
TL;DR:AI technologies today range from simple to extraordinarily complicated. Basic chatbots are enabled by natural language processing, which allows them to understand human language. More complex technologies like IBM’s Watson leverages machine learning to absorb huge amounts of data and create predictive algorithms. This report breaks down the most well-known AI products and technologies on the market today.
Globally, marketers in NAM (North America) and ANZ (Australia and New Zealand) have the most faith in their organization’s marketing strategy. Just over half of respondents in SEA (Southeast Asia) and EMEA (Europe, Middle East, and Africa) expressed confidence in their strategy.
Welcome to the seventh annual State of Inbound report. We’re glad you’re here. Whether this is your first time reading this report, your seventh time, or you just downloaded it on a whim, you’re bound to have some questions.
What makes a website great? And more importantly to businesses, what makes a website rank? It used to be that great content and design alone were enough. Today, new factors determine a website’s success. Now, great, high ranking websites have: