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Popular customer service channels

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Voice search usage

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Interest in using AI tools

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Interest in using a website bot

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Interest in buying from a chatbot

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Where people use voice search

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Voice search satisfaction by geography

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Voice search satisfaction

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More are using voice search

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Interest in messaging apps for customer service

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Interest in AI-based customer service

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Many are already using AI

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Natural Language Processing

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Simplified AI Landscape

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Sophistication of AI Technologies

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Neural Networks

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Machine Learning Diagram

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